Terms of Use

Please read this document carefully as it describes our rights and obligations. By booking a tour, you automatically accept these terms.

Once the booking is confirmed by us, a contract is formed between you and gophukettours.com under the terms outlined below. We will confirm your order only after receiving the deposit via our automated payment system or after an online transfer to the bank details we provide.

Booking

After paying the deposit, your place on the tour will be secured, and you will receive a voucher. The voucher confirms your booking and can be presented in printed form or on a mobile device.

By placing an order, you accept and are bound by these terms. We are not responsible for incorrect email addresses or delivery issues. If you do not receive confirmation, contact us for resending.

All online bookings are confirmed via email. We may sell places reserved without full payment or a deposit. The passenger is responsible for verifying the correct dates on the travel documents.

Insurance

Travel insurance up to 100,000 Thai Baht (for injury) and 200,000 Baht (for death) is provided by the Tourism Authority of Thailand. We are not responsible for any injuries or losses incurred during participation in additional activities beyond the excursions. We recommend full coverage insurance for cancellation, medical expenses, and lost luggage. We are not liable for theft, loss, or damage to personal belongings at any time during the tour.

Route Changes

We reserve the right to modify the routes and tour programs at our discretion. This may be due to events beyond our control, such as illness, revolutions, strikes, or political unrest. We may also modify the route to enhance your experience if new attractions become available. Tour prices may change.

If the vehicle is not branded with the gophukettours.com logo, or if there are not enough seats at certain times, we may use private buses. We will try to avoid such situations and guarantee the vehicle standard.

Behavioral Rules

During the tour, you must comply with the laws of Thailand and respect local customs and currency restrictions. Violating these requirements may result in the cancellation of your tour without reimbursement. The guide has the right to make decisions in the interests of safety. We are not responsible for the behavior of other tour participants and any possible reduction in attractions due to their actions.

Tour Transfer

Most tours begin with a pickup from your hotel in Phuket. You must be ready at the specified time. You are required to meet the transfer at the designated location. If your hotel is in a difficult-to-reach area, you may need to meet the transfer at a more convenient location.

The pickup time is approximate and depends on traffic in Phuket. We are not responsible for delays or missed pickups due to transportation issues, but we will try to adhere to the schedule.

Your Obligations and Responsibilities

Inform us of any health conditions requiring attention before the tour begins. Make sure you have all necessary visas, passports, permits, and vaccinations. Your guide may take photographs and videos during the tour, which may be used in promotional materials without additional consent.

You are responsible for any damage or losses caused by you and must compensate the tour operator for them. Thai culture emphasizes respect and politeness toward other tour participants and the guide. Failure to comply may result in exclusion from the tour without reimbursement.

Complaints

If you have any complaints, inform the tour operator or supplier. If the issue is not resolved during the trip, submit a written complaint to our office or by phone within 5 days after the tour. We will not consider complaints after this period.

Weather Conditions

We are not responsible for weather conditions. In case of adverse weather, we will reschedule the tour for another date or issue a refund. Schedule changes due to weather are not reimbursed.

Smoking

Smoking is prohibited on our vehicles.

General Terms

These booking terms constitute the entire agreement between you and gophukettours.com. No changes will be valid unless made in writing by an authorized representative. The agreement is governed by the laws of Thailand. All disputes will be resolved exclusively by Thai courts.

We make every effort to ensure the accuracy of the information; however, we are not responsible for errors caused by unforeseen circumstances.